Legal

Privacy Policy

Effective October 21, 2026

Bella Casa Cleaning ("we", "us") respects your privacy. This policy explains what personal information we collect when you visit belacasacleaning.com or book a cleaning, how we use it, and the choices you have.

Information we collect

Contact details — your name, email address, phone number, and preferred contact method.
Service details — the service address, rooms, add-ons, schedule, access and parking instructions, pets, and any notes you provide.
Account information — if you create an account, your login email and saved addresses and preferences.
Payment records — the payment method you choose and payment status. We do not collect or store card or bank numbers; payments are made through Venmo, Zelle, or PayPal under their own privacy policies.
Usage data — anonymous, aggregated page-view statistics. We do not use advertising or tracking cookies.

How we use your information

To schedule, perform, and confirm your cleaning appointments.
To send booking confirmations, reminders, invoices, and service agreements.
To share the job address, time, and access notes with the cleaner assigned to you.
To respond to your questions and resolve service issues.
To keep records required for accounting and legal purposes.

We do not sell or rent your personal information.

Service providers

We use trusted providers to run our service: website hosting, a secure database, email and SMS delivery, and calendar scheduling for our team. They process your information only on our behalf and only as needed to provide their service.

Cookies

We only use cookies that are strictly necessary — for example, to keep you signed in to your account. Our analytics is cookie-free.

Data retention and security

We keep booking and invoice records for as long as needed to provide our services and to meet tax and legal obligations. Information is stored with access controls and encryption in transit, and only authorized staff can access customer records.

Your choices

You can view and update your details from your account at any time. To request a copy of your information, or to have it corrected or deleted, email us at contact@belacasacleaning.com. You can opt out of reminder messages by replying STOP to an SMS or by contacting us.

Children

Our services are intended for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last changed.

Contact

Questions? Email contact@belacasacleaning.com.

Information we collect

Contact details — your name, email address, phone number, and preferred contact method.

Service details — the service address, rooms, add-ons, schedule, access and parking instructions, pets, and any notes you provide.

Account information — if you create an account, your login email and saved addresses and preferences.

Payment records — the payment method you choose and payment status. We do not collect or store card or bank numbers; payments are made through Venmo, Zelle, or PayPal under their own privacy policies.

Usage data — anonymous, aggregated page-view statistics. We do not use advertising or tracking cookies.

How we use your information

To schedule, perform, and confirm your cleaning appointments.

To send booking confirmations, reminders, invoices, and service agreements.

To share the job address, time, and access notes with the cleaner assigned to you.

To respond to your questions and resolve service issues.

To keep records required for accounting and legal purposes.

We do not sell or rent your personal information.